No response?

It’s worth checking the tag address being used is correct, typos are so easy to make; and where needed resend with the corrected address.

Sometimes tag owners cannot be contacted

Note:

We DO NOT have any other way of contacting tag owners other than you sending an email to the email address on the tag.

Details such as name, address or phone number are not collected by returnably. For this reason our support personnel have no additional means to contact the tag owner.

Most of the time emailing tag address ensures the property’s owner receives your email.

However, sometimes it is not possible to forward your message to anyone. If you have received a message from us, telling you the tag owner could not be reached, this can be for the following reasons:

  • the tag address is not recognised
  • the tag has not been assigned to a users account
  • we know the user for the tag, but they decided not to receive emails about it

A registered user can opt-out of notifications for a particular tag and we will honour their wish not to be contacted.



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returnably allows you to safely identify your belongings, without revealing your personal details, so you can be contacted when they've been found.

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